Location: USA (Remote)
Department: Technology
Employment Type: Full-time
Company Overview
Our client is the leading digital healthcare marketplace that makes it easy for patients to find and book in-person or virtual care across all 50 states, spanning numerous specialties and insurance plans. They empower patients by giving them the ability to see options and make choices, transforming healthcare into a consumer-focused sector where quality and service are prioritized. Founded in 2007, they continue to innovate and expand their impact in the healthcare technology space.
About The Role
As an Integration Support Specialist, you’ll play a meaningful role in ensuring the delivery of a seamless, reliable healthcare experience. By proactively preventing disruptions and resolving issues in real time, your work ensures that healthcare providers stay connected, appointments are accessible, and patients remain in control of their care. Your behind-the-scenes impact is critical because when systems work flawlessly, patients are truly empowered.
You’ll enjoy this role if you are…
- Committed to ensuring systems run smoothly, reliably, and without interruption
- Autonomous, urgent, and creative; you genuinely love solving problems and keeping data flowing cleanly
- Highly detail-oriented with a natural curiosity for system behavior and root causes
- Passionate about operational excellence and the unseen work that keeps everything running
- A calm and focused troubleshooter with a collaborative mindset
- The kind of person who thrives in a fast-paced environment and takes pride in quietly preventing major issues
Your day-to-day is…
- Full ownership of monitoring and maintaining system integrations and data pipelines
- Collaborating with Engineering, DevOps, and IT teams to ensure seamless system performance
- Building and fostering relationships with both technical teams and stakeholders to maintain open communication around system health
- Diagnosing and resolving integration errors, API failures, and system disruptions in real time
- Analyzing logs, detecting anomalies, and proactively resolving issues before they become problems
- Improving integration efficiency through optimization and automation of workflows
- Ensuring all processes meet compliance and security standards while maintaining clear documentation
You’ll be successful in this role if you have…
- Meaningful experience in system integration support, monitoring, or operations
- A passion for collaboration and collective problem-solving
- A consultative and confident approach with both technical teams and internal stakeholders
- A fundamental understanding of system health monitoring, error resolution, and automation
- A strong bias to action – you don’t wait for things to break before getting involved
- Superb communication skills across multiple mediums
- Humility and belief in treating all people with dignity and respect, regardless of title or tenure
Benefits
- Competitive PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
Compensation
Remote Hourly Pay Range: $25.51 – $34.69 USD
Our client is committed to fair and equitable compensation practices. Base salary offered is determined by factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity.
Our client is a mission-driven organization dedicated to building diverse teams. They value collaboration and believe that diverse perspectives, experiences, and contributors make their community and platform better. They’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment.